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Frequently Asked Questions

All orders will be first verified with Prescription and only then will they go for processing. A timeline will be communicated to you upon confirmation.

Order on

You can order medicines directly on online

Order from

  • You should first check the delivery pincode in order to verify serviceable areas.
  • You will be suggested medicines and salts as you type in the drug name.
  • Click on the medicine or salts. It will show all the details about the medicine, its substitutes and its composition.
  • Select appropriate quantity and click on ‘BUY’.
  • Once you are done, you should click on the 'Cart' icon on the top right corner to proceed.
  • You will be prompted for the address followed by an 'upload prescription' page. If you have medicines that require a prescription, you can upload it here.

What if my order does not get delivered or is cancelled for whatever reasons

We try our best to service all orders. However, in case we cannot for whatever reasons, we shall refund the cost of the medicines as store credits.

How can I Edit/cancel my order

This can only be done before the order has been shipped, i.e. you need to ensure you send us a mail at with your order number for cancellation. In this case an equal amount of store credits shall be credited to your account.

About prescriptions

If you order a medicine that can only be prescribed by a qualified medical practitioner, then you need to have that prescription ready at the time of placing of order.

Customer Care

We procure the medicines directly from certified pharmacists and regulated manufacturers. We therefore ensure that you get only quality and authentic medicines which are fit for consumption.